Refund Policy

Last updated: 2026

MisXVPalabras is a one-time purchase product of $9.99 USD per event (not a subscription). We want you to be satisfied with your purchase; this policy explains when we offer refunds.

1. When we do offer a refund

• If you paid but, due to a technical error on the Service, you never received your invitation variations, your speech, your hashtags, or your evening program.
• If you were charged twice for the same event due to a payment system error.
• If the generated content is empty, corrupted, or clearly does not correspond to what you submitted.

2. When we do not offer a refund

• Simply not agreeing with the tone, style, or ideas of the AI-generated content (this is a matter of preference, not a Service error) — remember you can adjust the tone and details and try again before purchasing.
• Having entered incorrect or incomplete information in the form.
• Changing your mind about the theme, date, or event details after generating the package.
• Dissatisfaction with design, printing, or logistics outcomes — MisXVPalabras generates text only and does not take part in those stages.

3. How to request a refund

Write to us at soporte@misxvpalabras.app within 14 days of your purchase, including your result link (for example, https://misxvpalabras.app/r/your-token) and a brief description of the problem. We will review your request and respond within a maximum of 5 business days.

4. Processing time

Approved refunds are processed through Stripe and may take 5 to 10 business days to appear on your original payment method, depending on your bank or card issuer.

5. Contact

For any questions about this policy, write to us at soporte@misxvpalabras.app.